Scenario

 **Scenario**
 * __Nalini’s Scenario One:__**

Susan is 68 year old woman, who is the charity event organizer for her church. As part of her duties, she must use some of the churches donations to purchase toys for the children who attend the church’s services every Sunday. Susan, who does not own a car, was dropped off by her son Mike at the Square One Shopping Centre. However Mike informs his mother that he would not be able to pick her up after shopping as he has an important business meeting in the afternoon. Mike and Susan both agree that taking the Mississauga Bus Transit would be the best solution.

Having spent 4 hours in the mall, and going perhaps a bit over board with her shopping, Susan’s hands are over flowing with shopping bags. She manages to walk over to the Mall’s Bus Terminal and is waiting on the bus. She does not know how long the wait will be, nor does she know if she has enough time to purchase something to eat, as she is very hungry after her long shopping ‘adventure’. Susan also does not know the cost of taking the bus, as she is she does not take the bus regularly. Soon, Susan begins to feel cold as she waits with the cold winter air for her bus. She is wishing for her son Mike to pick her up!

Bus Schedule showing the bus’s departure times A cashier to sell key cards to new riders of the Transit System A ramp or lowering for the bus, so that it is easier for seniors to get aboard the bus
 * __Must have__**

A key card swipe An electronic kiosk Vending Machines Available
 * __Should have__**

__**Could have**__ Heated Waiting Booths

Transit Calculator to indicate how much her trip will cost her and how long her trip will take.
 * __Want to have but won’t__**

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__**Nalini’s Scenario Two:**__

Priya is a 19 year old girl, who has just transferred from, University of Waterloo to the University of Toronto at the Mississauga Campus. She is new to the Mississauga area, and as a result of her transfer, does not know anyone on campus. Priya is also a CCIT student and realizes that she must take the bus to Sheridan in Oakville, to attend her class. Not knowing that UTM provides a direct bus to the Sheridan campus, Priya writes down the address of the school and takes the bus to South Common, where she must then wait to transfer to another bus that will take her straight to Sheridan.

On arrival, Priya becomes very hungry and sees that there is a food court nearby. She does not know how long the second bus will take to arrive but decides to go get something to eat quickly. It has been 5 minutes since she left the bus stop, she does not know how long she has to wait. She is also fumbling to hold her T-card and her Transit card as she tries to adjust her backpack. Priya, is slightly panicking as she is imaging what cruel punishment she might have to endure if she reaches late for class, she is trembling at the thought that her CCT333H5S professor will literally, eat her alive for coming late to his class!

Bus schedule indicating the bus’s departure times
 * __Must have__**

A key card swipe An electronic kiosk One issued card for travel
 * __Should have__**

Soothing music so that passengers can be more relaxed (e.g.: Classical or Jazz)
 * __Could have__**

A communication line to a transit operator, so that the passengers can find out how long till the bus arrives. Transit Calculator to indicate how much her trip will cost her and how long her trip will take. 
 * __Want to have but won’t__**